Your Questions, Answered.
Whether you have questions about sizing for your dog, shipping questions or other product related enquiries, we have the answers.
Will my dog fit in the LOLA Dog Carrier? The LOLA carrier is suitable for all dogs up to 7kgs.
Do you have no-pull harnesses? Yes, all of our harnesses are no-pull. Attach your lead to the D-ring located under your dog's chin to make your harness no-pull.
Is this a comfortable collar for my dog? Yes, with 5 holes of adjustability and a lightweight PU vegan leather design, our dog collar will be your dog's new collar of choice.
Is your dog lead safe for my bigger dog? Our dog leads have been rigorously tested to ensure a 100kg tensile strength guarantee, suitable for dogs big and small.
Do your Poop Bags fit into holders from other brands? Sure do, but your dog's walk game won't be as stylish.
How does the Poop Bag Holder attach to the ST ARGO lead? Undo the strap located at the back of the holder and slide through the gap at the top of the lead. Secure the strap back onto the holder and you're done.
I’ve misplaced my first purchaser code. How can I find it? Feel free to reach out to our friendly customer service team: email@example.com to see if we can assist with locating your discount code.
My dog is in between sizes, can you help with sizing? As a general rule of thumb, we recommend sizing up if your dog is in-between sizes. Refer to our size-guide for comprehensive sizing recommendations.
Are your products suitable for use at the beach? Our products are not suitable for regular use in salt water. The salty water causes our vegan leather to peel and hardware to tarnish. To protect your item(s), please avoid use at the beach.
I thought shipping was free, so why is it charging me for shipping? Shipping is free for all AU customers if the amount ordered is over $90AUD. Otherwise, shipping is $9.95AUD. Refer to our Shipping Policy.
How long does shipping take to the USA? Shipping times to the US are seasonal and vary. However, a general rule of thumb is 10 business days.
I’m from the EU, do I have to pay import taxes? If your item is received and eligible for local import taxes, it is the purchaser’s responsibility to cover these. ST ARGO bears no duty to cover these costs. The cost of local import taxes varies depending on location and cost of goods. Check your national postal service website for tax estimations.
My shipment is overdue, how do I track it? You will have been provided with a tracking number upon dispatch of your order. If your shipment is overdue, check in with the carrier to enquire about the delay. You can also contact the team at firstname.lastname@example.org for assistance.