Your Questions, Answered

Got a question? Skim this section to see if we've already got you covered!

 

I thought shipping was free. Why is it charging me for shipping?

Shipping is free for all AU customers if the amount ordered is over $90AUD. Otherwise, shipping is $9.95AUD. Refer to our Shipping Policy.

 

I’ve misplaced my first purchaser code. How can I find it?

Feel free to reach out to our friendly customer service team: team@st-argo.com to see if we can assist with locating your discount code.

 

How long does shipping take to the USA?

Shipping times to the US are seasonal and vary. However, a general rule of thumb is 10 business days.

 

I’m from the EU, do I have to pay import taxes?

If your item is received and eligible for local import taxes, it is the purchaser’s responsibility to cover these. ST ARGO bears no duty to cover these costs. The cost of local import taxes varies depending on location and cost of goods. Check your national postal service website for tax estimations.

 

My dog is in between sizes, can you help with sizing?

As a general rule of thumb, we recommend sizing UP if your dog is in-between sizes. Refer to our size-guide or speak to our friendly team at team@st-argo.com for sizing recommendations.

 

My shipment is overdue, how do I track it?

You will have been provided with a tracking number upon dispatch of your order. We send this number in an email to the email address you provided at the time of checkout. If your shipment is overdue, check in with the carrier to enquire about the delay. You can also contact the team at team@st-argo.com for assistance.

 

Are your products suitable for use at the beach?

Our products are not suitable for regular use in salt water. The salty water causes our vegan leather to peel. To protect the vegan leather, avoid use at the beach.

 

I'm interested in stocking your products in my store, who do I contact?

That’s great to hear! You can email us team@st-argo.com to obtain wholesale-specific information from us.